Please follow the steps below to refund a payment taken via the Shop screen in the Lopay app:
Open the "Activity" screen in the Lopay app (4th icon at the bottom).
Go to the section titled "shop sales" and select "see all" to view your previous carts.
Select from the recent transactions which cart you'd like to issue a refund for.
When you open the transaction, you will see the sales information, to start the refund please select the payment at the bottom of the screen titled 'Payments Taken'
Please then select 'Refund' at the bottom of the screen
Please use the keypad to type in the amount you want to refund, then select 'done.'
A pop-up will appear reminding you that refunds are immediate and irreversible. If you still wish to continue with the refund select 'refund now', otherwise select cancel.
The refund has now been issued. If you wish to send a receipt please select 'Need to send a receipt' and choose from the sending methods.
Please note: Refunds are final and cannot be reversed once they are confirmed. It can take between 5 to 10 working days for a refund to be sent back to a customer.
There is no additional fee for a refund, however the original transaction fee is not refunded. This is because we incur costs from the card networks (e.g. to Visa or Mastercard etc) that are non-refundable and the service was provided.
For any further questions or help, please contact us.