Connect the M2 Bluetooth Card Reader to your Lopay app to accept payments with ease.
Payment types: Magstripe, Chip (EMV), Contactless (EMV + NFC), Apple Pay, Google Pay
Charged via included USB-C to USB-A cable
Connectivity: Bluetooth Low Energy (BLE)
Accessories: Optional dock or tablet mount
Device Specification:
Dimensions: 73.5 x 67 x 19.5 mm (approx.)
Weight: 85g (approx.)
Rechargeable battery 3.7 V, 520mAH
Please note: The card reader must always be connected to your Lopay app to receive a payment. You can only connect one card reader per phone/tablet at any one time.
Turning the reader on and off
Turn on the card reader by pressing and releasing the power button on the side. The status LEDs turn on for 2 seconds and the reader beeps twice.
You can turn off the reader manually by pressing and holding the power button for four seconds. The reader automatically turns off inactive so you don’t need to turn off the reader to conserve power. When the reader turns off, the four LEDs light up and then turn off one by one to indicate it has turned off.
Checking the battery level and charging the reader
To charge the Stripe Reader M2, use the included cable or a USB 2.0 cable. The LEDs on top of the reader show the current status. When the card reader is on, you can press and release the power button once to check the battery level:
Connecting your card reader
When you receive your Lopay card reader, you'll need to connect it to your Lopay account. To do this please follow the steps below:
Ensure your phone bluetooth is turned on
Open your Lopay app and select the 'My Devices' tile on the app home page.
Select 'Connect my card reader'.
Turn on your card reader. Select "M2 reader" when it appears in the app. Android users may also encounter a Bluetooth pairing request; please ensure to select Pair.
When the reader connects to your Lopay app, the status LEDs on top of the reader flash four times. After connecting, the first status light begins flashing at five second intervals.
Taking a payment via your card reader
Once successfully connected, open the Charge screen (2nd icon at the bottom) to take a payment. Enter an amount, press 'Charge', and select 'send to card reader' from the available payment method options.
Your customer can then tap, insert or swipe their card or utilize Apple Pay or Google Pay if enabled on their device.
Please wait for the 'payment successful' notification in the Lopay app before allowing your customer to leave, this ensures that the payment has completed successfully!
If you're primarily using your card reader, 'Send to card reader' will soon replace 'Charge' to streamline the payment process into a single step.
How do I update my card reader?
When you first connect your card reader it will likely require a firmware update. Firmware updates come from the manufacturer and will be required from time to time.
Firmware updates use a large amount of battery, so please ensure that the reader has at least 50% charge before initiating the process. Please also keep the app open during the update process.
If the update has stalled, please turn the card reader off and on and then reconnect it to restart the update.
Do I need to have a card reader to use Lopay?
No, card readers are just one way for your customers to pay. For more info on the ways to take payments with Lopay please click here.
Can I change the delivery address or cancel an order?
If you need to cancel your order or change the delivery address, please contact our Support team immediately. We are only able to cancel or amend an order if it has not yet been dispatched.
What do I do if my card reader is faulty?
If you happen to receive a faulty or damaged card reader, please get in touch with our Support team and we'll arrange a replacement free of charge.
The Card Reader is not liquid-proof. Please make appropriate efforts to make sure the device remains dry. If your device has experienced liquid ingress, we recommend that you stop using the device and let it dry thoroughly before attempting to re-use or charge the device. If your device doesn’t properly operate or charge properly after drying, you need to replace it.
What if I want to return my card reader?
If you change your mind within 30 days of purchase you can return your card reader free of charge as long as it is in its original packaging and in a resalable condition. Please contact our Support team for assistance.
For any further questions or help, please email us at [email protected].