Changing your Account Type:
You can change your account type within the app at any time:
1) Tap your balance on your app home page to open your 'My Account' page
2) Select 'Need to change your account? at the bottom of the page
3) Choose from the 3 account types displayed and select Confirm.
Changing your payout schedule on a Standard Account:
With our Standard Account, you can schedule payouts to your bank for the weekdays that suit you. Please note, your whole Lopay balance will pay out if it is a scheduled/automatic payout.
Tap your balance on your Lopay home page and select "Payout Schedule" in the list that appears
Confirm the bank account showing is the one you want to receive the payouts
Select from the tabs (e.g. Monthly / Weekly / Daily) and then select the day of the week/month as relevant:
Daily - your Lopay balance will pay out to your connected bank the next business day, so payments taken on Friday to Sunday will payout on Monday.
Weekly - select the weekday when you want your Lopay balance to be sent to your connected bank account (Monday-Friday).
Monthly - select a date each month when you want your Lopay balance to be sent to your connected bank account (Monday- Friday).
Select "Confirm schedule" at the bottom of the screen
You can also cancel automatic payouts to your bank to maximise the funds available to spend on your Expense & Rewards Card: select 'Cancel payout schedule' at the bottom of the above screen.
For any further questions or help, please email us at [email protected].