What security measures are required with Lopay?
For your security, your Lopay Account requires Two-Factor Authentication (2FA) to log in. This means that you'll need to access your email address and your mobile device to log in to your Lopay account.
To protect your account, you will also be required to set a personal 5-digit code once logged in which will then be required before you can do certain actions such as:
changing your connected bank account
changing your account email address
taking a payment after a period of inactivity in the app
If you've not been active in your Lopay app for the timeout period you specify (please see steps here) you will be asked for your passcode to reactivate your screen. And if you prefer, you can also use biometric authentication (such as Face ID or fingerprint recognition) instead of entering a 5-digit passcode.
Tap the 'Protect your account' banner on your app Home page (or tap the 3 dots in top left of your app Home page and select 'Account security') and you will be guided through setup in the app.
What if I lose my mobile device and can't login?
When you first create your Lopay account you will be asked to save your Recovery Codes. These can be used if you lose your mobile device and are unable to receive the text your authenticator code via SMS when logging in.
What if I forget my passcode while in the app?
If you forget your 5 digit passcode (required for key actions within the app), please log out of the app and then sign back in - when you do this it will ask you to create a new code.
How can I reset my passcode?
At any point, you can tap your initials in the top right of the app home screen and select 'App Security'. You can then select 'Change my passcode' to set a new 5 digit passcode.
Please remember to never share passwords, PIN numbers, verification codes, or anything else that could lead to your account being hacked. No Lopay employee will ever ask you for them.
Any questions? Contact Support via the in app chat or email [email protected].