Welcome to Lopay! Below you’ll find answers to some of our most frequently asked questions. If you need further assistance, just scroll to the bottom of this page to access related articles or the contact details for our Support Team.
How do I create a Lopay account?
With Lopay, you can be set up and taking payments with just your mobile phone in minutes. There's no contract and no monthly fees.
Download the Lopay app from your app store via the links below:
Once the downloaded, open the app and select Register at the bottom. Enter your details, accept the terms & conditions and privacy policy, and select 'Continue'.
You will then be sent a code to confirm your email address - the email will be from Lopay. Please open the email and click the link if you're on your phone or use the code provided.
Once you've created your account you will be guided through onboarding to verify your identity and configure your account: Tap the 'Complete setup' banner on the app homepage and follow the steps in the app to do this.
How do I sign in to my existing account?
Open the Lopay app and select 'Already have an account?'.
Enter the email address you used to create an account and select 'Continue'.
Open the magic link email from Lopay and select the 'Tap to log in' button in the email or copy the code provided. (A magic link is a link that is securely created on Lopay - it is a single-use, unique alternative to signing in with a password. For security reasons, the magic link is only functional for 30 minutes.)
Email not showing? Please check your junk/spam folder and double check that you entered the email address you used to create your Lopay account.
Managing multiple businesses? You can create multiple accounts under one email address and switch between them within the Lopay app. To do this, go to the 'More' tab in the app (5th icon at the bottom) and select 'Add a new business'.
How do I start using Lopay to take payments?
You will need to verify your identity and add your bank account before you can start taking payments via Tap to Pay or order hardware such as a Card Reader or Business Terminal.
You will need photo ID, such as your passport or driving licence, and your smartphone. Identity verification has to be done via the app on your smartphone as a live selfie is required.
Click the green 'Complete setup' banner on the app home page and follow the steps in the app. Once completed, there a multiple ways to take payments via Lopay.
Where can I use Lopay?
Currently Lopay is available in the UK, Ireland and the USA. A bank in the country of registration is required and you can only take in-person payments in the country of registration.
For any further questions or help, please email us at [email protected].